The 25/25A bus services were late 15% of the time from October to December 2012, and as often as 40% on 14 December, the final day of UEA’s Autumn term.
Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. Most of the problems related to the “teething time” following the system change in September. “One of the biggest issues we’ve had, not just on the blue services but on all of them, is drivers understanding 1) the routes 2) the new ticket machines, which were brought in August/September … at the moment it’s just taking time for our drivers, some of whom have been with us 25-35 years, to go from one system to another. And it just so happened that that came in at the same time as the network revision. So that, tied in with the learning of the routes, meant there were massive gaps in between buses of late running.” Additional training for drivers has been provided.